Priorities and ownership, together.
Filter work by queue, team, category, priority, or customer. Bulk actions keep routine updates efficient.
Built for customer support teams
Customer support that knows what happens next.
Tickets Please turns every request into visible, owned work—so agents move faster, leaders see service health, and customers are never left wondering.
- Email and manual intake
- Ownership and routing
- SLAs and reporting
Live workspace
Support operations
Open queue5 requests
SLA performance96% on track
Your support operation, connected end to end
Inbox
Queue
Owner
Resolution
Insight
The support command centre
Clear enough for the queue. Deep enough for the operation.
Get from daily priorities to the full customer story without changing tools or losing context. The workspace stays quiet until something needs attention.
01 / Overview
Start with the signals that change the day.
See unassigned demand, personal workload, urgent tickets, daily resolutions, and pressure by department in one scan.
- Live queue health
- Workload by team
- Priority and SLA signals
One operational picture
Everything required to move a request forward.
Purpose-built tools for agents, team leads, and administrators—without turning the helpdesk into a maze.
Full customer context on the ticket.
Keep inbound mail, outbound replies, internal notes, attachments, and status history attached to the work.
Reports made for action.
Understand agent workload, customer follow-ups, response demand, and high-priority pressure.
Ticket queueWork ordered by what matters now.
Service analyticsOperational pressure made visible.
Simple, prepaid plans
Start focused. Add the team when you are ready.
Choose the agent capacity that fits today. Team billing is handled securely by Paystack and service is always paid in advance.
Free
R0/ month
For one person establishing a clear customer support workflow.
- 1 active agent
- No card required
- Complete support workspace
For support teams
Team
R899/ month
Monthly recurring access for a growing customer support operation.
- Up to 10 active agents
- Prepaid monthly service
- Secure Paystack checkout
Dedicated
Custom
Dedicated hosting and tailored capacity for larger organizations.
- 10+ agents
- Dedicated deployment
- Quoted for your operation
A dependable route to resolution
Structure the work. Keep the human response.
Tickets Please gives every conversation a reliable path while leaving agents room to solve the customer’s actual problem.
- 01
Capture the request
Create tickets from connected mailboxes or directly in the workspace.
- 02
Route with context
Use departments, categories, priorities, and ownership to put work in the right queue.
- 03
Respond as one team
Keep customer replies and internal collaboration together without exposing private notes.
- 04
Close the loop
Record the resolution and learn from service activity over time.
Designed for real operations
Flexible where your process differs. Consistent where service depends on it.
Organization scopedCustomer, user, and service data stays in the correct workspace.
Mailbox connectedTurn inbound support email into trackable customer work.
Team configurableModel departments, routing, states, categories, and saved responses.
SLA awareBring service targets into the same view as daily queue work.
Terms and conditions
Clear responsibilities for a dependable service.
Effective 28 September 2026. These terms apply when you access or use Tickets Please, a service operated by XodeLabs.
Agreement. By creating an account, subscribing, or using Tickets Please, you agree to these terms. If you act for an organization, you confirm that you have authority to bind it. References to Tickets Please include XodeLabs and its owners, developers, employees, and contractors where the context permits.
Accounts and responsibilities
You must provide accurate account information, protect credentials, and promptly report suspected unauthorized access. Your organization is responsible for its administrators, agents, account activity, configuration, and all content submitted through the service.
Subscriptions, billing, and cancellation
Paid subscriptions are billed monthly in advance in South African rand through Paystack and renew automatically until cancelled. You authorize recurring charges, are responsible for applicable taxes, and must cancel before the next billing date to avoid renewal. Cancellation stops future renewal while Team access continues until the end of the paid billing period. The workspace then returns to Free; extra agent accounts are retained but cannot sign in until Team is purchased again. Fees are non-refundable except where required by law.
Acceptable use
You may use the service only for lawful support operations. You may not misuse the service, infringe rights, upload malicious code, probe or bypass security, disrupt infrastructure, send unlawful or abusive communications, or process information you are not entitled to use.
Customer data and privacy
You retain ownership of your content and grant us the limited rights needed to host, process, back up, and transmit it to provide and secure the service. You are responsible for a lawful basis, notices, permissions, retention decisions, and responding to data-subject requests for the information you submit. We will take reasonable technical and organizational safeguards, but no system can guarantee absolute security.
Service operation
We may maintain, improve, replace, or discontinue features and may temporarily interrupt access for maintenance, security, legal, or operational reasons. We will use reasonable efforts to provide a reliable service, but no uptime or response-time commitment applies unless agreed separately in writing.
Third-party services
Payments, email delivery, hosting, and other functions may depend on third-party providers such as Paystack. Their terms and availability may also apply. To the extent permitted by law, we are not responsible for failures or acts of third parties outside our reasonable control.
Intellectual property and feedback
Tickets Please, its software, branding, documentation, and service design remain the property of XodeLabs and its licensors. Your subscription gives you a limited, non-exclusive, non-transferable right to use the service. If you submit ideas or feature requests, you permit us to use them without restriction, payment, or obligation to implement them; this does not transfer ownership of your confidential information or customer data.
Suspension and termination
We may suspend or terminate access for material breach, non-payment, unlawful activity, security risk, or harm to the service or others. Where reasonably possible, we will give notice and an opportunity to remedy the issue. You remain responsible for charges incurred before termination and should export information you need before access ends.
Disclaimers
To the maximum extent permitted by law, the service is provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation, that every defect will be corrected, or that the service will meet every particular business, legal, regulatory, or operational requirement.
Limitation of liability
To the maximum extent permitted by law, XodeLabs and its owners, developers, employees, and contractors will not be liable for indirect, incidental, special, punitive, or consequential loss, or for lost profits, revenue, goodwill, or data. Aggregate liability arising from the service will not exceed the fees paid for your subscription during the three months preceding the event giving rise to the claim. Nothing excludes liability or consumer rights that applicable law does not allow to be excluded or limited.
Indemnity
To the extent permitted by law, your organization will indemnify XodeLabs and its owners, developers, employees, and contractors against third-party claims, losses, and reasonable costs arising from your content, unlawful use, violation of another person’s rights, or material breach of these terms.
Law, changes, and contact
South African law governs these terms, and disputes are subject to courts with lawful jurisdiction in South Africa. Before formal proceedings, the parties should try in good faith for 30 days to resolve a written dispute. We may update these terms prospectively and will post the effective date here. Material changes will not remove rights already accrued. Questions may be sent using the contact option below.
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